FAQ
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How long will my order take to arrive?
All orders are lovingly handmade by me. All orders have a 4 week waiting time. If you would like something urgently, please pop me an email and I will try my best to accommodate you.
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Can I return my order?
No, all orders are final as they are made to order. In the unlikely event your jewellery should break, please email me and we can come to a resolution.
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How will my item be delivered?
I send all orders via Special by 1pm service via Royal Mail. Once I have dispatched your order, I will email you with the tracking number.
Alternatively, if you are located in London I am happy to organise a courier or for you to collect from me. -
How can I pay?
You can pay via PayPal through the website, or via bank transfer. please email me and I can send you the bank details.
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How can I care for my jewellery?
I offer a clean & polish one year after purchase, free of charge, to give your jewellery a new lease of life.
When purchasing gold dipped jewellery, I would advise removing your jewellery when coming into contact with water and soaps, to keep it at its best for longer. -
What if my ring doesn't fit?
If the ring size isn’t quite right, I will resize for you once, free of charge. If you are still unhappy, I am more than. happy to resize it for you at a £15 fee.