FAQ

  • How long will my order take to arrive?

    All orders are lovingly handmade by me. All orders have a 4 week waiting time. If you would like something urgently, please pop me an email and I will try my best to accommodate you.

  • Can I return my order?

    No, all orders are final as they are made to order. In the unlikely event your jewellery should break, please email me and we can come to a resolution.

  • How will my item be delivered?

    I send all orders via Special by 1pm service via Royal Mail. Once I have dispatched your order, I will email you with the tracking number.

    Alternatively, if you are located in London I am happy to organise a courier or for you to collect from me.

  • How can I pay?

    You can pay via PayPal through the website, or via bank transfer. please email me and I can send you the bank details.

  • How can I care for my jewellery?

    I offer a clean & polish one year after purchase, free of charge, to give your jewellery a new lease of life.

    When purchasing gold dipped jewellery, I would advise removing your jewellery when coming into contact with water and soaps, to keep it at its best for longer.

  • What if my ring doesn't fit?

    If the ring size isn’t quite right, I will resize for you once, free of charge. If you are still unhappy, I am more than. happy to resize it for you at a £15 fee.